www.ibm.com IBM customers discuss the changing communications environment and the need to provide customers with uninterrupted services. 15 years ago, the business in telecom was landline only, and now with the time to market one of the new services that the business is growing with mobile, Internet, television, IP phone, and all of services in the world. In the past, many times our IT engineers didn't know there was a problem until their phone rang. Now that they have the Tivoli Netcool suite installed, they can proactively monitor our network for any issues and network operations people can get those escalated to the engineers and get them resolved before they become customer-affecting. This has helped them stay agile and quickly respond to business and customer needs. 15 years ago, the business in telecom was landline only, and now with the time to market one of the new services that the business is growing with mobile, Internet, television, IP phone, and all of services in the world. For example, people who use Live Box TV, DSL, Internet, IP phone, use our platform also, so if they are down, there is no service for the customers... if storage is offline, of course of our companies lose a lot of money because it's our job to offer applications. Well, obviously, the goal is to give the customer service 24/7 and to not let any issues with our network affect them in any way. So, in other words, we're a service provider that provides digital video, Internet and phone ...
Monday, September 24, 2012
Service Providers Stay Agile with Service Management
Service Providers Stay Agile with Service Management Video Clips. Duration : 2.43 Mins.
www.ibm.com IBM customers discuss the changing communications environment and the need to provide customers with uninterrupted services. 15 years ago, the business in telecom was landline only, and now with the time to market one of the new services that the business is growing with mobile, Internet, television, IP phone, and all of services in the world. In the past, many times our IT engineers didn't know there was a problem until their phone rang. Now that they have the Tivoli Netcool suite installed, they can proactively monitor our network for any issues and network operations people can get those escalated to the engineers and get them resolved before they become customer-affecting. This has helped them stay agile and quickly respond to business and customer needs. 15 years ago, the business in telecom was landline only, and now with the time to market one of the new services that the business is growing with mobile, Internet, television, IP phone, and all of services in the world. For example, people who use Live Box TV, DSL, Internet, IP phone, use our platform also, so if they are down, there is no service for the customers... if storage is offline, of course of our companies lose a lot of money because it's our job to offer applications. Well, obviously, the goal is to give the customer service 24/7 and to not let any issues with our network affect them in any way. So, in other words, we're a service provider that provides digital video, Internet and phone ...
www.ibm.com IBM customers discuss the changing communications environment and the need to provide customers with uninterrupted services. 15 years ago, the business in telecom was landline only, and now with the time to market one of the new services that the business is growing with mobile, Internet, television, IP phone, and all of services in the world. In the past, many times our IT engineers didn't know there was a problem until their phone rang. Now that they have the Tivoli Netcool suite installed, they can proactively monitor our network for any issues and network operations people can get those escalated to the engineers and get them resolved before they become customer-affecting. This has helped them stay agile and quickly respond to business and customer needs. 15 years ago, the business in telecom was landline only, and now with the time to market one of the new services that the business is growing with mobile, Internet, television, IP phone, and all of services in the world. For example, people who use Live Box TV, DSL, Internet, IP phone, use our platform also, so if they are down, there is no service for the customers... if storage is offline, of course of our companies lose a lot of money because it's our job to offer applications. Well, obviously, the goal is to give the customer service 24/7 and to not let any issues with our network affect them in any way. So, in other words, we're a service provider that provides digital video, Internet and phone ...
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