Future of telecom companies and smartphones, mobile devices and why the telecom business model is broken. Patrick Dixon conference keynote speaker on telco issues and customer experience. Where will future telecom revenues come from and risks to future strategy. Future customers will be even more impatient about waiting for -- web pages to load, calls to be answered, software to update, mobile devices to reset. Future of customer services and customer relationship management. Technology convergence or divergence and why all innovation is divergent. Ethical issues when companies sell hardware or software that they know contains significant bugs eg failure to reliably synchronise PC and phone data. Why risky to believe results of market research as guide to future trends -- because customers change rapidly. Converging on features, quality and price results in spiral to bottom on profits and return on equity. Cloud-based computing and impact of cloud software on enterprise system design. New revenue models for telecom companies -- enterprise solutions, cloud-based data management, mobile payments and financial services. 90% of all Microsoft R&D is cloud-related in some way. Radical opportunities to provide free mobile devices, handsets, ipads etc, bandwidth, calls, SMS and online content, free storage of photos and movies in the cloud, in return for agreement to use mobile device almost exclusively for card transactions. Paid for by commissions on mobile transactions charged ...
Friday, February 8, 2013
Future Telecom Crisis: business model broken, customers, mobile payments. Keynote Speaker
Future Telecom Crisis: business model broken, customers, mobile payments. Keynote Speaker Video Clips. Duration : 42.27 Mins.
Future of telecom companies and smartphones, mobile devices and why the telecom business model is broken. Patrick Dixon conference keynote speaker on telco issues and customer experience. Where will future telecom revenues come from and risks to future strategy. Future customers will be even more impatient about waiting for -- web pages to load, calls to be answered, software to update, mobile devices to reset. Future of customer services and customer relationship management. Technology convergence or divergence and why all innovation is divergent. Ethical issues when companies sell hardware or software that they know contains significant bugs eg failure to reliably synchronise PC and phone data. Why risky to believe results of market research as guide to future trends -- because customers change rapidly. Converging on features, quality and price results in spiral to bottom on profits and return on equity. Cloud-based computing and impact of cloud software on enterprise system design. New revenue models for telecom companies -- enterprise solutions, cloud-based data management, mobile payments and financial services. 90% of all Microsoft R&D is cloud-related in some way. Radical opportunities to provide free mobile devices, handsets, ipads etc, bandwidth, calls, SMS and online content, free storage of photos and movies in the cloud, in return for agreement to use mobile device almost exclusively for card transactions. Paid for by commissions on mobile transactions charged ...
Future of telecom companies and smartphones, mobile devices and why the telecom business model is broken. Patrick Dixon conference keynote speaker on telco issues and customer experience. Where will future telecom revenues come from and risks to future strategy. Future customers will be even more impatient about waiting for -- web pages to load, calls to be answered, software to update, mobile devices to reset. Future of customer services and customer relationship management. Technology convergence or divergence and why all innovation is divergent. Ethical issues when companies sell hardware or software that they know contains significant bugs eg failure to reliably synchronise PC and phone data. Why risky to believe results of market research as guide to future trends -- because customers change rapidly. Converging on features, quality and price results in spiral to bottom on profits and return on equity. Cloud-based computing and impact of cloud software on enterprise system design. New revenue models for telecom companies -- enterprise solutions, cloud-based data management, mobile payments and financial services. 90% of all Microsoft R&D is cloud-related in some way. Radical opportunities to provide free mobile devices, handsets, ipads etc, bandwidth, calls, SMS and online content, free storage of photos and movies in the cloud, in return for agreement to use mobile device almost exclusively for card transactions. Paid for by commissions on mobile transactions charged ...
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